Improvements In 'Outgoing Call Off-Hook' trigger
Posted: 30 Dec 2015 06:22
Hey there
Currently Automagic interprets all outgoing calls, from the moment they are made/dialed, as being 'Off-hook'. Is there any possibility to improve this and make Automagic interpret outgoing calls in three different states viz. 1. Dialled (this state represents the time from when the outgoing number has been dialled till it has been picked up/received on the other side) 2. Off-hook (this state represents the time from when the outgoing call has been picked up/received till disconnected) 3. Ended (the moment the outgoing call gets disconnected by either party).
Such an implementation would be immensely helpful.
Thanks
Akhilesh
Currently Automagic interprets all outgoing calls, from the moment they are made/dialed, as being 'Off-hook'. Is there any possibility to improve this and make Automagic interpret outgoing calls in three different states viz. 1. Dialled (this state represents the time from when the outgoing number has been dialled till it has been picked up/received on the other side) 2. Off-hook (this state represents the time from when the outgoing call has been picked up/received till disconnected) 3. Ended (the moment the outgoing call gets disconnected by either party).
Such an implementation would be immensely helpful.
Thanks
Akhilesh