Call again if busy

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tsolignani
Posts: 187
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Location: Vignola, Mo, Italy
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Call again if busy

Post by tsolignani » 15 Dec 2019 11:25

Good morning again.

I am trying to build a flow to ask the user to call again a busy number after, say, 5 minutes.

I'm using call, off-hook, as a trigger, but it ask me to call even if the call was answered.

I am attaching the flow.

Any idea?

Thank you.
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flow_RichiamaOccupato_20191215_122456.xml
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Micky Micky
Posts: 179
Joined: 16 Oct 2019 17:38

Re: Call again if busy

Post by Micky Micky » 15 Dec 2019 12:15

You could check the duration of the last outgoing call by using the action INIT VARIABLES CALL LOG

I let you test it because it's Sunday and I don't want to annoy my contacts!
Crude but it works.

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tsolignani
Posts: 187
Joined: 12 Jan 2019 11:53
Location: Vignola, Mo, Italy
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Re: Call again if busy

Post by tsolignani » 15 Dec 2019 16:08

Thank yout, I guess that's a good workaround. But isn't there a way to just spot busy calls? Thank you.

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