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Call again if busy

Posted: 15 Dec 2019 11:25
by tsolignani
Good morning again.

I am trying to build a flow to ask the user to call again a busy number after, say, 5 minutes.

I'm using call, off-hook, as a trigger, but it ask me to call even if the call was answered.

I am attaching the flow.

Any idea?

Thank you.

Re: Call again if busy

Posted: 15 Dec 2019 12:15
by Micky Micky
You could check the duration of the last outgoing call by using the action INIT VARIABLES CALL LOG

I let you test it because it's Sunday and I don't want to annoy my contacts!

Re: Call again if busy

Posted: 15 Dec 2019 16:08
by tsolignani
Thank yout, I guess that's a good workaround. But isn't there a way to just spot busy calls? Thank you.